207 A South Church Street
Middletown MD 21769

Phone 301-371-6212                           Fax 301-371-5663

 

 

 

 





 

Our Policies

Appointment Policy

In order to serve you most efficiently, we work by appointment, and we try our best to stay on schedule. Emergency cases will always receive top priority followed by patients with previously scheduled appointments. Please plan to arrive on time for your appointment to avoid being rescheduled. Walk-ins will be scheduled into the next available appointment spot. Please call us immediately if you cannot make your allotted appointment time.

Middletown Veterinary Clinic’s Payment Policy

We require full payment at the time that services are rendered. We do not do billing. For your convenience, we accept Visa, MasterCard, cash and personal checks.

Privacy Protection Policy

Your privacy is respected. We do not collect or give out any information to third party vendors or internet businesses. No information will ever be disclosed to outside parties. Middletown Veterinary Clinic recognizes the importance of protecting the personal privacy of both its clients and patients.

Patient Arrival Policy

Please check in at the front counter upon arrival. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats and other small animals must be presented in an appropriate carrier, cage or on a leash.

Pet Adoption

Middletown Veterinary Clinic does not buy, sell, trade or provide adoption services. However, we do keep information on Lost and Found animals as well as information provided to us for animals in need of homes. Feel free to check the bulletin board in our lobby.

Pet Identification

If a lost pet has a microchip we are able to scan it and identify the owner.

Hospital Policy

Our principal function is to render medical and surgical care to pets. When your pet needs hospitalization, we can provide it. We do not have 24 hour staffing for observation. If that is deemed necessary we will refer you to an Emergency Clinic in the area.

Animals are admitted only with the following understandings:

• Fleas, ticks, etc. will be treated at our discretion, at regular charges. Pets often harbor these pests without the owner’s knowledge.
• All animals must have proof of a current vaccination status. Any animal not up to date will get their booster vaccinations upon entering the Clinic. An exam fee and Vaccination fees will be charged.
• Our staff will do everything possible to protect the health of your pet. This includes vaccinations against common diseases and extensive use of disinfectants during hospital and kennel cleaning. However, not all animals develop an adequate immunity to some vaccines and there are no vaccines for many common diseases. This can be a particular problem with parvovirus in dogs and upper respiratory diseases in dogs and cats. Should your pet become ill while in boarding, treatment for the illness will commence immediately. Normal hospital, diagnostic, and treatment rates will be charged.
• Fees will be paid in full upon discharge of your pet. We cannot bill or carry a balance for you.

Once leaving the hospital, your pet may be overwhelmed by your return, a car ride, the stimulating sights, sounds and smells of home, and a possible surplus of food and water. Your pet may gulp food and/or water and could develop vomiting or diarrhea. In order to avoid these conditions and to provide for the comfort of your pet and your peace of mind, do not permit your pet access to food or water for at least an hour after arriving home. Then give small amounts of food and water often, until your pet has adjusted to normal home life. If vomiting or diarrhea occurs, withhold all food and water for 6 hours, then begin giving your pet small amounts of food and water. If vomiting or diarrhea persists you should call the office for additional advice.

Phone 301-371-6212

Fax 301-371-5663

: